Privacy Policy

Who We Are

Mister Packaging ("Mister Packaging," "we," "us," or "our") is a packaging manufacturer based in Southern California, serving the region since 1994. We specialize in military packaging, custom crates, and foam fabrication for commercial, industrial, and government clients.

This Privacy Policy describes how we collect, use, disclose, and protect personal information collected through our website and the contact and quote-request forms connected to it. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

When you submit a contact form, quote request, consultation request, email inquiry, or otherwise communicate with us, we may collect:

• Your first and last name
• Company name
• Email address
• Phone number
• Service interests, including military packaging, custom crates, foam fabrication, or consultations
• Project details, including dimensions, specifications, compliance requirements, and related information
• Any additional information you provide in communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and website activity
• Referral sources
• Date and time of visits
• Information collected through cookies and analytics technologies

How We Use Information

We use personal information to:

• Respond to inquiries and provide quotes, consultations, and project analyses
• Communicate regarding projects, products, and services
• Prepare, fulfill, and support orders
• Operate, maintain, secure, and improve our website
• Maintain business records and comply with legal, tax, accounting, and contractual obligations
• Detect, investigate, and prevent fraud, security incidents, and misuse of our website

We do not use personal information for unsolicited marketing unless you request information from us or applicable law otherwise permits such communications.

Legal Basis for Processing (EU/UK Visitors)

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, we process personal information only when we have a lawful basis for doing so, including:

• Your consent
• Performance of a contract or pre-contractual request
• Compliance with legal obligations
• Our legitimate business interests, provided those interests do not override your rights and freedoms

How We Share Information

We do not sell or rent personal information.

We may share information only in limited circumstances:

Service Providers

We may share information with trusted vendors that provide services such as website hosting, email communications, analytics, security monitoring, and technical support. These providers are contractually required to use personal information only as necessary to provide services on our behalf.

Business and Project Partners

We may share information with suppliers, subcontractors, shipping providers, or project partners when necessary to prepare quotes, manufacture products, fulfill orders, or provide requested services.

Legal and Safety Requirements

We may disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or business operations.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of company assets.

Cookies & Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies are small text files stored on your device that help websites remember preferences and improve user experiences.

We may use:

• Essential cookies necessary for website functionality and security
• Analytics tools such as Google Analytics
• Advertising or marketing technologies such as Meta Pixel, if implemented
• Security and spam-prevention tools such as Google reCAPTCHA, if implemented

These technologies may collect information including IP address, browser type, device information, website activity, referral sources, and usage patterns.

You may manage cookies through your browser settings. If we implement a cookie consent banner, you may also manage cookie preferences through that tool.

Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only as long as reasonably necessary to:

• Respond to inquiries
• Provide services and fulfill orders
• Support customer relationships and future projects
• Maintain business and project records
• Comply with legal, tax, insurance, accounting, contractual, and regulatory obligations
• Protect our legal rights and business interests

Quote requests, project inquiries, correspondence, and related records may be retained for future business, compliance, customer service, and recordkeeping purposes.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

International Data Transfers

Our website hosting providers, analytics platforms, email providers, and other service providers may process or store information outside California or the United States.

When personal information is transferred internationally, we take reasonable measures to ensure appropriate safeguards are implemented and that information is handled in accordance with applicable privacy laws.

How We Protect Data

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not submit classified, export-controlled, restricted, or otherwise highly sensitive information through our website. If your project involves such information, please contact us directly so that secure handling arrangements can be discussed.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal obligations
• Object to or restrict certain processing activities
• Opt out of marketing communications

We may need to verify your identity before processing requests. You may also designate an authorized agent to submit requests on your behalf where permitted by law.

California Residents (CCPA / CPRA)

California residents have the right to:

• Know what personal information we collect and how we use it
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to applicable exceptions
• Not receive discriminatory treatment for exercising privacy rights

We do not sell, rent, or share personal information as those terms are defined under California law.

We currently do not respond to "Do Not Track" browser signals.

To exercise your rights, please contact us using the information provided below.

Children's Privacy

Our website is intended for business use and is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child, we will take reasonable steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Facebook and LinkedIn.

We are not responsible for the privacy practices, content, or policies of third-party websites. Once you leave our website, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or operational needs.

When updates are made, we will revise the "Last Updated" date above. Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: